Direct Sales and Direct Shipping
Products sold online through this world-wide-web site are purchased directly from Hollywood Gold Cosmetics. We will ship orders taken before 11:30 AM Pacific Time on normal business days before the close of business on the same day. Otherwise, your order will ship on the next business day. Unless you specifically request overnight or 2nd day delivery service, we will ship your order using the most economical carrier available that will deliver the complete order to your doorstep within 3 to 5 business days. We ship by means or carrier that will result in delivery to your doorstep in more than 7 business days of transit time only if we receive your email with this specific direction. All orders require a valid email address at checkout. We will promptly provide the tracking number(s) for your shipment by email when available. All shipments will require an adult signature at the destination. The cost of shipping and local taxes and fees, if any, will be added to the cost of the products at checkout. It is unusual when one of our packages encounters any difficulty shipping internationally, but the buyer should be aware that any and all postage costs, local government duties, or fees levied at the destination, including return costs to us should the need arise, are the responsibility of the buyer. In the rare event delivery of a package is delayed, we will provide assistance by telephone and in writing with non-proprietary decription as necessary.
Hollywood Gold Cosmetics has a goal of 100% customer satisfaction. Our skin care products are easily among the best and most effective available and we believe most users will agree. Regardless, we will refund costs related to purchasing for product bought directly from Hollywood Gold Cosmetics for any reason with the following provisions. Contact us through our 800 or direct telephone numbers for return authorization and shipping instructions. The product must be returned to us in the original box and with proof of the purchase date and purchase price in the form of an original sales receipt and or our shipping invoice within 30 days of purchase. We cannot accept returns with shipping costs due. Unopened and unused product purchased price will be refunded in full. Used product returns will be reviewed prior to the refund determination and Hollywood Gold Cosmetics reserves the right to pro-rate the refund amount based on use. We can only refund costs related to the product purchase price and sales tax. If the return is caused by our error, we will also refund the shipping cost. Refunds will only be made by a credit back to the bank card or other account used for the original purchase. We will initiate the refund credit transaction within 2 business days for unused product returns and within 10 business days for used product returns. It may take up to 14 days after initiation for the credit to actually appear on your account. This return policy applies only to products purchased directly from Hollywood Gold Cosmetics online from www.hollywoodgoldluxuryskincare.com or www.hollywoodgold24k.com or directly from us by telephone or by email. We cannot accept returns of product purchased through a third party. We reserve the right to amend or withdraw this policy at any time for any reason for a single purchaser or in total.